Frequently Asked Questions
Find answers about thermal paper, POS receipt paper, compatibility, shipping, bulk orders, copy paper, and shipping labels.
Choosing the Right Paper
How do I know what thermal paper size I need?
Check the width and maximum roll diameter supported by your printer or payment terminal. The most common sizes are 2 1/4" (57mm) for many payment terminals and 3 1/8" (80mm) for full-size POS receipt printers. Always check your equipment specifications before ordering.
What is the difference between 2 1/4" and 3 1/8" thermal paper?
2 1/4" rolls are commonly used in debit and credit card terminals and compact POS devices. 3 1/8" rolls are commonly used in full-size countertop POS receipt printers. The correct size depends on your equipment.
How do I know which roll length I need?
Roll length determines how much paper is on each roll and how often you need to replace it. Choose a length that fits your printer's maximum roll diameter and matches your daily printing volume.
Does thermal paper need ink or a ribbon?
No. Direct thermal printers use heat-sensitive paper and do not require ink cartridges or ribbons.
Thermal Paper & POS
Are MilaMima thermal paper rolls BPA-free?
Yes. MilaMima thermal receipt paper is BPA-free. Check the individual product page for the specific product specifications.
Will thermal paper work with my POS system?
Compatibility depends on the roll width, length, diameter, and core size supported by your equipment. Our product pages list specifications and compatible equipment where applicable.
Will your paper work with Square or Clover?
Some Square and Clover devices use 2 1/4" rolls, while other systems use wider 3 1/8" rolls. Check your specific device model and the product specifications before ordering.
How should I store thermal paper?
Store thermal paper in a cool, dry place away from direct sunlight, excessive heat, moisture, and chemicals. Proper storage helps maintain print quality and receipt readability.
Why does thermal paper sometimes fade?
Thermal receipts can be affected by heat, sunlight, moisture, friction, and certain chemicals. For important records, keep receipts away from heat and direct sunlight or maintain a digital copy.
Compatibility
How can I check compatibility before ordering?
Check your printer or terminal model and compare its required roll width, maximum diameter, and core size with the specifications listed on the MilaMima product page.
If you are still unsure, contact us with your equipment model and we can help identify the appropriate product.
What if I order the wrong size?
Contact us as soon as possible if you believe you selected the wrong product. Our support team can help you review the order and available options.
Shipping & Delivery
Where does MilaMima ship from?
MilaMima fulfills Canadian orders from its Ontario fulfillment facility in Brampton, Ontario.
Do you ship across Canada?
Yes. We ship products across Canada. Delivery times vary depending on destination, product availability, carrier, and shipping method.
How long does shipping take?
Orders are typically processed within 1–2 business days. Canadian delivery generally takes 1–7 business days after dispatch, depending on the destination and carrier.
Can I track my order?
Yes. When tracking is available, tracking information is sent by email after your order is shipped.
For complete shipping terms, please see our Shipping Policy.
Bulk & Business Orders
Do you offer volume discounts?
Yes. Selected products offer automatic volume discounts based on order quantity. Larger business and pallet orders may also qualify for custom pricing.
Can I order by the case or pallet?
Yes. MilaMima offers case quantities for everyday business purchasing and larger-volume options for businesses with higher supply requirements.
Do you offer pallet pricing?
Yes. Contact us for pallet pricing, freight options, and larger-volume orders.
Can I get a wholesale quote?
Yes. Contact MilaMima with the products, quantities, and delivery location you need, and our team can provide business pricing options.
Can I order different products together?
Yes. You can purchase different MilaMima products in the same order, subject to product availability and shipping requirements.
Copy Paper & Shipping Labels
What copy paper does MilaMima offer?
MilaMima offers multipurpose copy paper in common office sizes and specifications. See the individual product page for the current size, brightness, weight, sheet count, and case configuration.
Are MilaMima shipping labels compatible with my printer?
Compatibility depends on the label format and printer type. Our 4" × 6" fanfold shipping labels are designed for compatible direct thermal printers. Always confirm your printer requirements before ordering.
Are 4" × 6" fanfold labels suitable for shipping?
Yes. 4" × 6" is a common shipping-label format used for e-commerce and parcel shipping. Confirm that your printer supports the fanfold format before ordering.
Returns & Support
What if I have a question about a product?
Contact us before ordering if you need help with product specifications, compatibility, quantities, or bulk pricing.
How do I contact MilaMima?
Email us at info@milamima.com for product questions, order support, and business inquiries.
For returns, refunds, and other terms, please see our applicable policy pages.
Still Have Questions?
We're here to help.
Email: info@MilaMima.com
For product compatibility, include your printer or payment-terminal model and the roll size you currently use whenever possible.